Gmail

Connect Gmail accounts to your subscription's shared contacts. Each inbox has its own cursor, attribution and sync log. Approve read-only Gmail access; Diary Tools never sends email or creates drafts.

The first sync imports seven days. After rollout validation, scheduled sync runs every two hours from 7am through 9pm UK time, including daylight saving. Queue sync starts the same background processing immediately. View progress and retries under Integrations → Incoming messages. Received mail must have Gmail’s INBOX label. Archived mail, Spam and Trash are excluded; sent correspondence is included separately for conversation history.

Meaningful relationships are admitted independently of whether a reply is needed. Newsletters, automated messages and generic cold outreach are filtered. Classification failures remain retryable. Known contacts' messages are preserved pending classification.

A failed window does not advance its cursor. Long outages are processed in seven-day windows, preserving older backlog. Exact replays are deduplicated.

Optional Channel labels

Connect Outcome Channel and select Channels in inbox settings to label contacts. An unavailable Channel service does not prevent storage.

Other platforms

The Chrome extension imports LinkedIn profiles and visible message history. For WhatsApp and LinkedIn Android notifications, use NotifyHook or another client with the generic incoming webhook described in the portal. Only direct messages with identifiable senders are imported; ambiguous notifications stay visible for manual assignment.